On March 3, 2026 De Unie Had a meeting with H&M Services management about the closure of the Customer Support Center. This meeting was prompted by questions and uncertainties we heard during the employee meeting we attended. our previous news item have written about it. In the article below, we'll briefly update you on the latest developments.
Why did you want De Unie in talks with H&M?
De Unie The AVV union, along with the AVV union, requested an explanation and clarification from H&M regarding the communication it sent to Customer Service Center (CSC) employees. During the employee meeting, it became clear that there was still considerable uncertainty regarding the implementation of the social plan and the timelines.
There's also still considerable uncertainty among employees about their precise rights under the social plan, and the draft settlement agreement appears to deviate from the agreements in the social plan. This is reason enough to discuss the matter.
What was discussed on March 3?
H&M's management has explained in detail the steps they've taken to properly inform all employees. We've discussed our concerns and jointly discussed how to resolve the existing uncertainty.
It turned out that H&M had adapted a number of working methods from the social plan from a practical point of view. This was surprising. De Unie, because this is a unilateral deviation from the social plan, and a social plan can only be amended if all parties agree. H&M agreed to this and has promised to resume discussions on the matter.
De Unie wants to immediately add a number of additional provisions to the social plan, for example to make it possible for employees to contact the UWV without losing the rights under the social plan.
How do we proceed now?
De UnieAVV and H&M agree that H&M's main goal is to provide clarity to the employees of the CSC in Maastricht as quickly as possible. Therefore, we will resume discussions very soon to agree on procedures, communication, and any amendments to the social plan.
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Why become a member?
Have you ever considered joining a union? There are plenty of good reasons to do so. Of course, we negotiate your collective labor agreement, social plan, and pension scheme. But did you know we also support you, both legally and otherwise, if things aren't going well at work? And, of course, members can always use our service center for all their questions about work and income.
Comment and/or questions?
Do you have any questions or would you like to comment on this message? You can do so by sending an email to advocate Jesse van Roeden at jesse.van.roeden@unie.nl or call 06-5252 2054.
